Refund and Returns Policy

Thank you for choosing United Seat Factory Inc. We take pride in our attention to detail, commitment to craftsmanship, and dedication to customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to give you peace of mind.

6-Month Return Policy

• We gladly accept returns within 6 months of the delivery date.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return

1. Submit a request: Email us at sales@seatfactory.com or use our contact form to request a return.
2. Return authorization: Once approved, we will provide you with return instructions.
3. Package the item: Securely pack the item in its original packaging and follow the return instructions provided.

Refund Process

• Once your return is received and inspected, we will email you to confirm receipt.
• If your return is approved, your refund will be processed within 2–3 business days and applied to your original method of payment.

Non-Refundable Items

• Custom-made seat covers that are not OEM-replacement covers are non-refundable.
• Shipping charges (if applicable) are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@seatfactory.com with details and photos of the issue. We will work with you to resolve the problem quickly.

Contact Information

United Seat Factory Inc.
5607 Forney Dr, Houston, TX 77036
Phone: (281) 503-1709
Email: sales@seatfactory.com